Behind the Wings of Southwest Airlines | Rob Brown Talks with Jay Ellenby

🎙️ In this episode of Flight Crew with Jay Ellenby, host Jay sits down with Rob Brown, Managing Director of B2B Strategy, Services & Sales Ops at Southwest Airlines and Board of Director at Airline Reporting Corporation (ARC).

🌍 From navigating the evolving landscape of corporate travel to the role of technology, partnerships, and customer experience in shaping the future, Rob shares insider perspectives you won’t hear anywhere else.

💡 What you’ll learn in this episode:

• How corporate travel is adapting in a changing marketplace

• The impact of technology and partnerships in shaping the future

• Why customer experience remains a central driver of success

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